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Frequently Asked Questions

LASH TYPES

We offer soft synthetic lashes or mink lashes in a variety of styles:

Jet-black  |  Natural brown  |  Dark Brown  |  Ombre  |  Coloured lashes (red, blue, purple,etc)  |  Mini jewel lashes

  • Our lash extensions have an oval base, which makes the base of the lash flat creating exceptional stability when attached to your natural lashes.

  • All of our lash extensions come in a variety of curls, lengths and diameters.

  • The diameter, curl and length is chosen to best suit your natural lashes.

CLASSIC LASHES

A single lash extension is applied to every one of your natural lashes giving you a naturally glamorous look. We don’t apply clusters of lashes and we won’t add extensions to your baby lashes.

VOLUME LASHES

Volume lashes are shaped like a fan, and consist of 2-7 lashes per extension. Often known as Russian Volume lashes. These extensions give a fuller more dramatic effect over the classic lash look. For clients with sparse lashes we recommend a volume set, as they provide a lot of warmth and fluffy fullness to your lashes.

HYBRID LASHES

Want a full, sultry and fluffy look? We can mix classic and volume lashes together, so you can have it all!


WHAT ARE FILLS?

You’ll set up appointments for a fill every 3-4 weeks to re-fluff your lashes. Eyelashes naturally shed just like all the hair on your body. On average you’ll shed 2-5 lashes per eye, per day.

During your fill appointment we’ll add extensions to your newly grown adult lashes and gently remove the older ones. Keeping your set looking fresh, full and fabulous. We can always add more or less volume to your lashes depending on what you’d like.

To be clear a fill is only applicable to clients who have 40% of their lashes still in tact, anything less will be considered a new set.

Feel free to send us a picture of your lashes if you are unsure of how many lashes you have.


LASH SHEDDING

On average your eye will naturally shed 2-5 lashes per eye per day. Please keep in mind that every client is different. Some clients may have 250+ lashes, while other clients may have only 80 lashes. Fill times vary for each client based on the client’s own number of lashes and the type of lashes they had applied (classic, hybrid or volume) , therefore fills could range from 2 weeks - 5 weeks. Based on an average 3-4 weeks is suggested for fills.

Notes on shedding:

One of the clients natural lash will shed with the type of lash extension that was applied on that natural lash (classic or volume).

  • On average in 1 week you will lose 21 eyelashes

  • On average in 2 weeks you will lose 42 eyelashes

  • On average in 3 weeks you will lose 63 eyelashes


WHAT KIND OF ADHESIVE IS USED?

We use Misencil HD Adhesive. This glue has two ingredients, Ethyl-2 cyanoacrylate and poly methyl methacrylate. The glue bonds instantly and you can apply makeup and shower in as little as 2 hours after an application.


WHAT DO I DO IF I WANT TO REMOVE MY LASHES OR HAVE A REACTION TO THEM?

If you have a reaction to the lash extensions we recommend contacting your healthcare provider first. Then, please contact us so we can remove the lashes for you using Misencil Adhesive Remover, an express gel formula that will not damage your natural lashes. The gel remover simply loosens the adhesive so that the lash extension glides right off of your natural lashes. No damage, breakage or pain will occur during the removal process, just lay back and relax!


Do eyelash extensions hurt?

Eyelash extensions should not hurt if they are applied correctly.


Do lash extensions damage my natural eyelashes?

When applied correctly, eyelash extensions will not damage your natural lashes. Certified lash artists will apply one lash extension to one natural lash with proper isolation, weight and length distribution to ensure the integrity of your natural lash is maintained. Damage can occur if your lash extensions are too heavy, too long, or if the lash artist is using too much glue and gluing multiple lashes together without proper isolation. Damage can also occur if the client doesn't take care of their lash extensions; pulling lashes, tugging lashes, twisting lashes, not using oil-free/sulfate free products, not brushing lashes properly, not washing them properly, ect.


Can I wear eye makeup with lash extensions?

Yasss honey! Please make sure you’re using water based oil-free eye makeup and eye makeup remover.  


What is a Lash Lift

A lash lift curls your natural lashes, essentially lifting each lash individually to create a perfect curl to your lashes without having to eye an eyelash curler.

Results typically last 6 - 8+ weeks.


What is a Keratin Lash Lift

Keratin lash lift coats each lash with protein and vitamins curling and strengthening your natural lashes.

Results typically last  6 - 8+ weeks.


Lash Lift + Tint Pre-Appointment Recommendation

Two weeks prior to this treatment we recommend starting a regimen using, Le Serume+, by Misencil. This innovative growth serum will help your natural lashes grow and increase the lash strength, keeping them healthy and strong!

Lash Lift + Tint Aftercare guidelines  |  24 hours post appointment

  • Avoid washing your lashes for 24hrs

  • Avoid putting on mascara for 24 hrs

  • Avoid using oil-based makeup & makeup remover for the first few weeks


PAYMENT TYPES ACCEPTED

We currently accept cash and interac e-transfers. We will be accepting debit soon!


CANCELLATION POLICIES

Late Arrivals

Kindly note, we reserve your appointment time especially for you. If you’re running late, please call as soon as possible. If you happen to be running more than 10 minutes late we may not be able to accommodate your full service; in this case we’ll offer you a shorter service time or the option to reschedule.

Cancellation Policy

We understand that things happen and life gets busy. However, in the case of a short notice cancellation, (within 24 hours of your appointment time) you will be charged 50% of your service fee. No exceptions.

No Show Policy

Your appointment time is especially reserved for you. We kindly ask that you please let us know if you need to cancel so that we can make your time slot available to other clients. If you are unable to make your appointment without cancelling you will be charged in full for your service. No exceptions.